VentoryOne charges a fee of only 25% on the successfully, completed refunds, which still makes VentoryOne cheaper than comparable service providers and tools & still offers the most comprehensive functionality & best service!

Yes it is possible to use MoneyBack separately. As long as the SKUs remain deactivated in the SKU database, the monthly cost for MoneyBack remains 0 € !

No, you sign up, grant our team the necessary access rights and sit back!

Besides, we know ways to get your money back that others don't know. This can be confirmed by our customers, who got back 4- or even 5-digit sums in a short time!

We have developed a software that analyzes your data and matches it with the respective inventory. Our team of experts will then open the necessary cases in Amazon SellerCentral on your behalf. Our goal is to recover as many refunds as possible for you.

Our team will keep track of all open cases until the money is credited to your account. So all you have to do is sit back and relax.

VentoryOne's MoneyBack capabilities are constantly evolving so that we can always offer you the best service and get you cash back.

Yes, you can always write to our customer service and we will cancel the service for you.

VentoryOne uses the Amazon SP-API to process the necessary data from your Amazon SellerCentral. The connection between VentoryOne and your Amazon SellerCentral can be terminated at any time.

Unfortunately, this is not possible at the moment. With MoneyBack you get a complete package with which we automatically detect errors from all possible categories and request refunds from Amazon.

We strongly advise against using other tools at the same time. This can lead to double opening of cases and also to double charging of commission by the tools.

It is recommended to close already opened cases first to avoid errors. Cases with successful refunds are recognized by our system and should not be reopened.

However, it is different for rejected/ignored cases. Since no refund was obtained here and the process was not triggered by our MoneyBack tool, MoneyBack will assume a potential case for a refund request and reopen a case. This is not a big deal as it will either just be rejected again or in rare cases even achieve a refund.

The money should arrive normally together with the revenue. On the day of the transaction, it will be treated as normal net sales.

In doing so, we adhere to Amazon's guidelines. We uncover errors up to 2 years in the past. In some special cases, however, Amazon also accepts requests that date back further.

After the registration process, it can take from a few days to a week before cases can be opened. This varies from user to user and is also due to the number of SKUs, the number of potential cases and of course Amazon itself.

No, if you have already successfully registered for MoneyBack with the EU account and your Sellers Central is the same, we will also be able to process cases from other marketplaces such as the UK. (US excluded).

If the refund was made by Amazon in a currency other than euros, the following cases may have occurred:

Conclusion: The refund must always be made in the market in which the damage or loss or the order occurred