Please use "Strg + F" on Windows or "Command + F" on Mac to search for error keywords in this list. For example "andon cord" or "MSKU".
Helpful article for resetting Send-ins in VentoryOne:
ERROR MESSAGE | DEFINITION / POSSIBLE SOLUTION |
ERROR InternalServerError ERROR: Something went wrong. Please try again later. (n.a.) | Probably temporary issue. Please retry the send-in. |
['code': 'InternalFailure', 'message': "We encountered an internal error. Please try again.", 'details': "}] | Probably temporary issue. Please retry the send-in. |
WARNING BadRequest WARNING: Address was unable to be verified. Please ensure that this is the address you wish to use before proceeding. (n.a.) ERROR FBA_INB_XXX ERROR: Your account has some configuration issue, please contact Seller Support for assistance. (n.a.) | Please check your Sellers Central account. It is an error from Amazon and should be solved in Sellers Central or via Sellers support. |
ERROR FBA_INB_XXXX ERROR: An andon cord has been pulled on your account, please contact seller support for more information. (n.a.) | Amazon issue | possibly product issue in Sellers Central. You need to contact seller support to identify the issue and the possible solution. |
code': 'BadRequest', 'message': 'ERROR: Package group XXXXXXXXXXXXXXX did not contain expected items and/or quantities!, 'details': 'Problem item quantities: Item(msku=XXXXX... | Reset the send-in and check if enough stock is available. |
['code': 'Invalidinput', 'message': "1 validation error detected: Value at 'request.sourceAddress.countryCode' failed to satisfy constraint: Member must satisfy regular expression pattern: [A-Z]{2}", 'details': "}] | Please reset the send-in and check the sender address of the send-in and compare it with the warehouse address. You may need to delete the send-in and recreate it. |
[['code': 'Bad Request', 'message': 'ERROR: The following MSKUs are not valid: [SKU XXX])', 'details" | There is an error with the product in Sellers Central. For example, the price of the item must be confirmed. As soon as its solved in SC you can retry the send-in in VentoryOne. |
Operation ID not found in response payload {'placementOptions': []} | Temporary Issue. Please try again until the send-in goes through. |
operationId | Temporary Issue. Please try again until the send-in goes through. |
InboundPlanID | Temporary Issue. Please try again until the send-in goes through. |
list index out of range | Either a Temporary Issue or an issue with the partnered Carrier selection. Please try again until the send-in goes through or cancel the single position with this error and create a separate send-in for it. |
Connection unexpectedly closed | Temporary Issue. Please try again until the send-in goes through. |
Expecting value: line 1 column 1 (char 0) | Temporary Issue. This error usually means "timeout" on Amazons side. Please try again until the send-in goes through. |
Selected carrier DHL STANDARD not available for selected placement | Temporary Issue. DHL is not accepting send-ins currently. Please try again later. |
ERROR: partnered carrier is unavailable at the moment. Please try back in a couple minutes to create a shipment. | Temporary Issue. Partnered Carrier is not accepting send-ins currently, you can double-check this in Sellers Central. Please try again later. |
['code': "BadRequest', 'message": "ERROR: Operation List TransportationOptions cannot be processed, because neither shipment id ner placement option id was provided", "details" "] | Temporary Issue. Please try again until the send-in goes through. |
[['code': 'Unauthorized', 'message': 'Access to requested resource is denied.", "details": ]] | Temporary Issue. Please try again until the send-in goes through. |
ERROR FBA_INB_XXXX ERROR: There is currently no fulfillment center in the destination country capable of receiving this product. Please delete this product from the shipment or contact Seller Support if you believe this is an error. (There\'s an input error with the resource \'XX_XX\'.) | The error is due to incorrect values for the attribute “number of boxes” (for example). Customer probably entered more than 1 into the amount of boxes. |
[{'code: Invalidinput', 'message: "1 validation error detected. Value "None" at inbound Planid failed to satisfy constraint: Member must have length greater than or equal to 38", details:"}] | Temporary Issue. Please try again until the send-in goes through. |
[['code': 'InvalidInput', 'message': 'We are not able to fetch carrier labels while it is required. Please check the parameter request or call GetValidPageTypesForShipment to check valid Page Type for the shipment. It is also possible you use incorrect number of total packages and page index.', 'details': "]] | Issue can be connected to wrong carton measurements. Please check carton weight and perhaps try to. create the send-in in SellersCentral to verify the error. |
value too long for type character varying(300) | Amazon wants to split up the send-in. Can happen for plain cartons and mixed cartons. Either create separate send-ins for those cartons or adjust the warehouse email template grouping & naming settings, to split up the send-in into multiple FBA IDs. Example placeholder for this is *|SKU|* |