Depending on the situation, your SKU may be "hiding" in different product categories or may not even be activated within VentoryOne. See at the bottom of the page on the topic of ‘FBM and multichannel’.

1) First check if your SKU is activated. Go to the SKU database and search for the SKU in the respective tabs: "Active SKUs" "New SKUs" "Deactivated SKUs".

Activate the SKU if necessary.

2) If you can't find your SKU in all three tabs, you need to start the synchronizing with Amazon / Shopify / Billbee again. (Check the connection of the API interface if necessary). Go to VentoryOne settings and trigger the synchronizations.

Wait a bit and repeat step 1.

3) Now your SKU is activated and you can find your SKU in the current inventory. Probably in the category "No category".

Important: If necessary, refresh the cache of the respective pages!

If not, click on the tab "All" and search for your SKU.

Now you should be able to view your new SKUs.

Assign your SKUs to the respective product categories.

Done!

When connecting other FBM channels such as Shopify or Billbee, the new SKUs may still be deactivated and therefore not appear in the respective settings for stock synchronisation. If you cannot find the SKUs, check the following:

Step 1: Are the SKUs possibly not yet active and can be found under ‘New SKUs’ as described in the screenshots above? If so, activate them and check the inventory sync settings overview again.

Step 2: If the SKUs still do not appear, it may be because these SKUs do not have any orders/sales in the respective channels. To do this, go to the respective tools (Shopify, Billbee, etc.) and create a demo order or demo sale there. Then return to VentoryOne and initiate the process for sales figures once:

This should then cause the SKUs to appear in the respective channels!

Keywords: SKU gone, can't find ASIN, new SKU in SellerCentral, new products